Privacy Policy

Ecogee Privacy Notice

Ecogee is an Energy and Construction specialist firm providing green energy solutions across the Northwest. Ecogee was established in 2012, in response to the launch of the Government energy efficiency programme, Energy Company Obligation (ECO).

This privacy notice will tell you:

1. The data we collect and how we do this
2. How we use your personal data
3. Legal bases for data processing
4. Who we share your personal data with
5. How your personal data is sent outside of the UK and European Economic Area
6. How long we keep your personal data
7. Protecting your personal data
8. Cookies
9. The choices and rights you have when it comes to your personal data
10. Getting in touch with us
11. Information Commissioners Office

1. The data we collect and how we do this

We (or third parties who act on our behalf) collect your personal data when you use our website, talk to us over the phone, by letter, by email, on social media, in person, or if you receive our services, or ask to join schemes which you may be eligible for.  We might collect the following data from you:

• Your name
• Address
• Email
• Telephone number
• Details of a secondary contact, such as nominee
• Date of birth
• National insurance number
• Whether you’re a homeowner or renting
• Energy Performance Certificate (EPC) data
• Household income
• Details of state benefits you receive
• Health conditions
• Details of your contact with us
• Access arrangements
• Property information
• Repairs and repair history

2. How do we use your personal data?

We might use your data for the following reasons (this can include our agents and third parties too):

• To identify you and provide relevant products, services and grants
• To identify relevant products and services you may be eligible for
• To arrange and carry out visits to your home
• To confirm eligibility through the Government data match scheme
• To contact you (by letter, phone call, email, SMS) with details of products and services
• To ensure the health and safety of you, our team and contractors
• To claim energy grants
• To share relevant information with local authorities, energy companies and landlords
• To obtain feedback on our services
• Marketing
  
  3. Legal Bases for data processing

Ecogee will use one or more of the following reasons to lawfully process your information:

• Contract: We use your data to provide you with products and services that you have asked for
• Legal Requirement: Our use of your personal data is necessary so that we can comply with our legal obligations
• Legitimate Interest: It might in our interest to collect and use personal data, as we need this information to provide services more effectively. It is in our interest to:- Run, grow, and develop our business
  – Recover debts owed to us
  – Record telephone calls for the purpose of monitoring quality and training.
• Consent: Sometimes, we need your consent if we do want to use your personal data. For example, to send you marketing communications. If you give us consent, but you later change your mind, you may withdraw it, by letting us know. Just get in touch, using the details in section 10.
• Vital Interest: On very rare occasions we may use or share data about you to protect you or someone else.
• Public interest: We might use data in order to pursue something that’s of key interest to what’s called the ‘substantial public interest’. This would always be in accordance with the Data Protection Act 2018. These interests cover things like the safeguarding of people at risk and safeguarding the economic wellbeing of certain people.

       4. Who we share your personal data with

We will share your personal data with the following third parties:

• Third party suppliers and partners such as material suppliers, payment processors, insurers and technical support services
• Subcontractors
• Your Landlord in respect to property and repair information
• Department of work and pensions
• Department for Business, Energy and Industrial Strategy (BEIS)
• The Office of Gas and Electricity markets (Ofgem)
• Energy Saving Trust
• Energy providers
• Regulators or legally appointed bodies
• Government or law enforcement officials
• Third parties that help us with advertising and marketing
• Debt collection and tracing agents
• Support services, such as social services
• Authorised third parties or named household members

5. How your personal data is sent outside of the UK and European Economic Area

We (or a third party who we share personal data with) might host, store, and handle that personal data outside of the European Economic Area (EEA). Some of our customer service work is done outside the EEA, to make sure we operate as easily as possible. This means that we’ll send your personal data to suppliers based outside the EEA.

When we send data outside of the EEA, we make sure that all the right safeguards have been put in place to protect your personal data.

This means that we’ll:

• Make sure the country where your personal data will be handled has been deemed “adequate” by the Information Commissioner’s Office (“ICO”) in accordance with the UK GDPR.
• Include standard data protection clauses (approved by the ICO for transferring personal data outside the UK and EEA) in our contracts with those third parties – these are the clauses approved under Article 46.2 of the UK GDPR.

6. How long we keep your personal data 

We keep your personal data for no longer than is necessary. This means that when we don’t need it anymore, we delete it. The length of time we keep it all depends on why we’re using it and/or what we need to do to comply with applicable laws and to establish, exercise, or defend our legal rights.

In some circumstances, we might anonymise your personal data (so that it can no longer be associated with you) and use this indefinitely, without further notice.

7. Protecting your personal data

We follow strict security procedures to protect your personal data. This includes following certain guidelines (for example, checking your identity when you phone us).

Whilst we take appropriate technical and organisational measures and have in place physical and electronic procedures necessary to safeguard the personal data that you provide to us, no transmission to or from us by post, email, phone, SMS or over the internet can ever be guaranteed as entirely secure. Communications over the web are not secure and as such, we cannot accept any liability or responsibility for any unauthorised access or loss of personal data.

We also have procedures in place to deal with any suspected data security breach. We’ll notify you and any applicable regulator of a suspected data security breach where we’re legally required to do so.

8. Cookies

The Ecogee website uses cookies. Cookies are small text files placed on your web browser, computer or mobile device when you visit any website. They are used to make websites work and improve user experience.

You can control cookies through the settings of your web browser. To find out more, visit www.aboutcookies.org or www.allaboutcookies.org

When you visit our websites, you’ll be presented with a cookie banner. It lets you choose whether to accept the use of cookies on our site or not.

How do we use cookies?

We use information supplied by cookies to help us:

• Analyse your use of our websites to provide you with a more personalised online user experience.
• Improve our website by displaying content that is most relevant to individual visitors.
• Advertise Ecogee products on other websites, based on your visits to our sites.
• Ensure you receive advertising from us that is relevant to you and your interests.
• Remember certain personal preferences, such as your language setting and preferred configurations.

For instance, depending on your cookie choices, we may use information about your devices and your online interactions to provide, analyse and improve our services. This may include personalising content or advertising for you.

9. The choices and rights you have, when it comes to your personal data

Our contact details are in section 10, and you can always get in touch to ask that we:

• Give you further details about how we process your personal data
• Give you a copy of any personal data we hold about you
• Withdraw your consent for a way that we’re using your data (where we need your consent legally to use your personal information)
• Consider any valid objection you have to us processing your personal data (including the right to object to processing where we’re relying on our interests as a legal basis for processing)
• Update or delete personal data that we have about you
• Restrict the way that we process your personal data
• Consider any valid request to transfer your personal data to a third-party provider of services

10. Getting in touch with us 

If you’ve got any questions about data protection, or you’re not happy with how we’ve handled your data, please contact us via:

Address: Data Protection, The Regenda Group, The Foundry, 42 Henry Street, Liverpool, L1 5AY
Tel: 0151 703 3000
Email: dataprotection@regenda.org.uk

11. Information Commissioner’s Office (ICO)

If you’re not happy or you think our processing of your data doesn’t comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO):

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone number: 0303 123 1113
Website: ico.org.uk

 

Date: 5 March 2024