Ecogee is proud to be supporting Great Places with warm homes improvement works, helping customers understand what to expect as energy efficiency improvements are delivered in their homes.
Great Places has shared a new video introducing the team behind the works and explaining the customer journey, from the initial retrofit assessment and technical survey through to booking installations, site checks and handover.
The video features colleagues from Great Places explaining how customers will be supported throughout the process, including sustainability, contract delivery and customer liaison roles. This kind of clear communication is an important part of successful retrofit delivery, helping customers understand what is happening, why the work is being carried out and what benefits the improvements can bring.
As part of the improvement plans, customers are guided through an initial retrofit assessment, followed by a technical survey to determine the most suitable measures for each property. Great Places explains that customers will then be contacted to book in installation works, with the process talked through clearly at each stage.
The video also explains the benefits of solar panels, including how they can help reduce household electricity usage and support lower energy bills.
At Ecogee, we know retrofit is about more than installing energy efficiency measures. It is about working closely with housing providers, supporting customers through the process and delivering improvements that create lasting benefits.
This approach aligns with Ecogee’s wider commitment to warmer homes and real impact. Every project should contribute to lower bills, better living conditions and stronger communities by improving energy efficiency, reducing fuel poverty and supporting resident wellbeing.
For housing providers and local authorities, successful retrofit depends on confidence in delivery. That means clear communication, resident engagement, quality assurance and a team that can support the full journey from assessment through to handover. Ecogee’s strategy is built around this kind of end-to-end delivery, helping partners reduce complexity and deliver practical improvements with care.
The Great Places video is a useful example of retrofit in action: a clear customer journey, visible project roles and a focus on making improvement works feel straightforward for customers. It also reflects the importance of partnership working between housing providers and delivery partners, ensuring homes are improved safely, carefully and with residents at the centre of the process.
By working with partners like Great Places, Ecogee is helping deliver warmer, more efficient and more future-ready homes across the North West.
Watch the video here:
https://www.youtube.com/watch?v=Fy5mF539BXo