At Ecogee, tenant care isn’t just a service… it’s a promise!
Meet Andrea, our dedicated Tenant Liaison Officer, who goes above and beyond to ensure every household feels secure and supported during essential home improvements.
With over 100 properties under her care this year alone, Andrea plays a vital role in assisting some of our most vulnerable residents, including the elderly and those with severe health conditions. She understands that home renovations can be challenging, and her mission is to make the process as smooth and stress-free as possible.
When going the extra mile for customers, Andrea sums it up best:
“It’s not just about finding out if someone needs something specific; it’s about making sure that every time we enter someone’s home, they feel safe and supported.”
Her attention to detail and compassionate approach make a huge difference to tenants. Here are just a few heartfelt messages she has received from grateful residents this year:
📩 “I just want to thank you for all your hard work in ensuring this whole process ran smoothly, and any problems that did arise you sorted straight away.”
📩 “Even though you have multiple properties and tenants to deal with at the same time, nothing was ever too much. I really appreciate your professionalism and hard work throughout. Thank you and best wishes, Lesley.”
📩 “Thank you for everything you did while we were getting work done on the house, you really made everything a lot easier. Lots of love, Sue and Stephen”
Andrea’s commitment to tenant satisfaction reflects the whole team! We’re all about ensuring minimal disruption while making sure we give brilliant customer service!
If you’ve had a great experience with our team, we’d love to hear your story!
Share your thoughts or get in touch with us today to see how we can support you.
